Terms of Use
Effective from: Pending launch
These Terms of Use govern your use of Bitte. They pair with our Terms of Sale (which govern an order), our Privacy Policy and our Cookie Policy.
1. Who we are
These Terms of Use are a contract between you and Bitte Limited ("Bitte", "we", "us", "our").
| Item | Detail |
|---|---|
| Legal name | Bitte Limited |
| Companies House number | 17140318 |
| Registered office | 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ |
| Contact | info@bitte.uk · privacy@bitte.uk (data protection) |
2. About these terms
These terms govern your use of the Bitte website at https://bitte.uk, the Bitte mobile apps, and any restaurant white-label site built on Bitte (together, the "Platform"). By creating an account or using the Platform you confirm you have read and accept these terms. If you do not accept them, please do not use the Platform. We may update these terms (see §14); the version that applies to you is the one in force when you use the Platform.
3. Who can use Bitte — you must be 18 or over
You must be aged 18 or over to create an account and place orders or bookings. We restrict the Platform to adults because restaurant partners may offer alcohol and other age-restricted items, and because orders and bookings are binding contracts. When you register you confirm you are 18 or over; if we learn an account holder is under 18 we will suspend the account (see our Privacy Policy). This aligns Bitte with the sector standard set by other UK food-ordering platforms.
4. Your account
- Registration. You give us a name, email, phone number and a password. Keep your details accurate and up to date.
- Security. Keep your password confidential. You are responsible for activity under your account unless it results from our failure. Tell us at privacy@bitte.uk if you think your account has been compromised.
- One person, one account. Accounts are personal to you and may not be sold or transferred.
- Closing your account. You can close your account at any time from your account settings or by emailing us. Some records are kept after closure where the law requires it — see the Privacy Policy.
5. What Bitte is — a platform, not the restaurant
Bitte is a platform that lets you discover restaurants, place orders, and book tables. When you order food, the contract for the meal is between you and the restaurant — the restaurant is the seller and the food business operator. Bitte acts as the restaurant's agent to conclude that order and to collect payment on its behalf, and provides the technology, customer account and support around it.
The terms that govern an actual order are the Terms of Sale. On a restaurant's own white-label site, that restaurant's Terms of Sale apply. These Terms of Use govern your use of the Platform itself; the Terms of Sale govern what you buy.
6. Bookings
Where you book a table, you enter a booking arrangement with the restaurant. The restaurant sets its own booking, deposit and no-show terms, which are shown to you before you confirm. Any deposit or no-show charge is taken under those terms and the Terms of Sale.
7. Acceptable use
When using the Platform you agree not to:
- use it for any unlawful, fraudulent or harmful purpose;
- place orders or bookings you do not intend to honour, or use someone else's payment method without authority;
- post content that is unlawful, defamatory, abusive, obscene, or that infringes anyone's rights (see §8);
- post fake, misleading or incentivised reviews, review a business you have no genuine experience of, or fail to disclose that a review was incentivised;
- attempt to gain unauthorised access to, disrupt, scrape, or reverse-engineer the Platform, or circumvent its security or access controls;
- misuse another user's, restaurant's or courier's personal data.
We may suspend or close an account that breaches this section (see §11).
8. Reviews, notes and other content you submit
You may post reviews, ratings, photos, order notes and similar content. You keep ownership of your content, but you grant Bitte a worldwide, royalty-free, non-exclusive licence to host, display and use it for operating and promoting the Platform. You confirm your content is accurate, is yours to share, and does not break the rules in §7. We may moderate, decline or remove content, and we keep a moderation record as described in the Privacy Policy. We take reasonable and proportionate steps to identify and remove fake and misleading reviews, as the Digital Markets, Competition and Consumers Act 2024 requires.
Please do not put health or allergy information in free-text notes — use the proper allergen/preferences route described in the Privacy Policy and the Terms of Sale, so the restaurant can act on it safely.
9. Our intellectual property
The Platform, the Bitte name and logo, and the software, design and content we provide are owned by Bitte or our licensors. We grant you a personal, non-transferable, revocable licence to use the Platform for its intended purpose. Nothing in these terms transfers any of our intellectual property to you.
10. Restaurants and third parties
Restaurant listings, menus, prices, photos and descriptions are provided by the restaurants. We take reasonable care, but we are not responsible for the accuracy of restaurant-supplied information or for the food itself — that is the restaurant's responsibility as seller and food business operator. Links to third-party sites are provided for convenience and are outside our control.
11. Availability, suspension and termination
- Availability. We work to keep the Platform available but do not guarantee it will be uninterrupted or error-free, and we may change, suspend or withdraw features. Where we plan significant changes that affect you, we will give reasonable notice where we can.
- Suspension / closure by us. We may suspend or close your account if you materially or repeatedly breach these terms, if we are required to by law, or to protect the Platform, other users or restaurants from harm or fraud. Where it is reasonable to do so we will tell you why and, for less serious matters, give you a chance to put things right first.
- Effect. Closing your account does not affect orders already placed or rights and obligations that arose before closure.
12. Our responsibility to you
Nothing in these terms limits or excludes our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud, or for your non-excludable rights under the Consumer Rights Act 2015 and other consumer-protection law. Those rights are not affected by anything in these terms.
Subject to that:
- We provide the Platform with reasonable care and skill.
- We are not responsible for the food, its preparation, or food safety — that is the restaurant's responsibility (see §5 and the Terms of Sale).
- We are not liable for loss that is not reasonably foreseeable, or for loss arising from your own breach of these terms or misuse of the Platform.
- We are not responsible for failures caused by events outside our reasonable control.
For problems with a specific order or refund, see the Terms of Sale and our Refund Policy.
13. Privacy and cookies
How we handle your personal data is set out in our Privacy Policy, and our use of cookies in our Cookie Policy. Please read them — by using the Platform you acknowledge them.
14. Changes to these terms
We may change these terms from time to time, for example to reflect changes in the law or how the Platform works. We will post the updated version with a new "Last updated" date and, for material changes, give you reasonable advance notice (for example by email or an in-app notice). Continuing to use the Platform after a change takes effect means you accept the updated terms.
15. Communications and notices
We send service messages (booking confirmations, order receipts, security and account notices) to the email or phone number on your account; these are part of the service and are not marketing. Marketing messages are sent only if you have opted in, and you can opt out at any time (Privacy Policy).
16. Complaints and dispute resolution
If something goes wrong, please contact us first at info@bitte.uk (or privacy@bitte.uk for data matters) — we want the chance to put it right. If we cannot resolve it, you can get free, independent advice from Citizens Advice (0808 223 1133, citizensadvice.org.uk), and as a consumer you keep the right to bring a claim, including through the small-claims track via Money Claim Online (gov.uk/make-money-claim). Nothing here affects your statutory consumer rights.
17. General
- Whole agreement. These terms, with the Terms of Sale, Privacy Policy and Cookie Policy, are the whole agreement between you and Bitte for use of the Platform.
- No waiver. If we do not enforce a right immediately, we may still enforce it later.
- Severability. If any part of these terms is found invalid, the rest continues to apply.
- Assignment. You may not transfer your rights under these terms; we may transfer ours where your rights are not adversely affected (for example on a business reorganisation).
- Third parties. No one other than you and Bitte has rights under these terms (Contracts (Rights of Third Parties) Act 1999).
18. Governing law and jurisdiction
These terms and any dispute arising from them are governed by the law of England and Wales, and are subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and the mandatory consumer-law protections of your home nation continue to apply.
Questions? info@bitte.uk.